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Chat / Instant Messaging

Workstaff has integrated instant messaging to communicate with your staff and teams more efficiently.


You can only chat with team members who have installed the Workstaff mobile app.

Types Of Conversations

1:1 (One to One)

You can use the chat to start conversation with any staff member.

  1. Click on the messaging icon in the top right corner of the main Workstaff interface.
  2. Click on Start a new conversation to select which staff member you wish to communicate with

One-to-One conversations can also be started or resumed from the top of any staff profile drawer and from other places. Look for the messaging bubble icon to start or resume direct conversations with staff.

Team Chats

You can also use the chat to communicate with entire teams. Workstaff always ensures the participants in each team chat continuously match the team booked for the project/schedule the conversation was initially created for. As team members are booked or unbooked from the team, they'll also be added or removed from the team conversation (if any) associated with the project/schedule.

  1. To start a new team conversation, go to the Team tab on your project page
  2. Click on Chat with team
  3. Once you’ve started the conversation, you can always go back to it by clicking on the messaging icon in the top right corner of the page

Make sure to click Review and Apply on your project page before sending a team message. If your project is in Draft mode, you will not be able to start a team discussion.

If you have made changes to the team booked for this project, make sure to also click Review and Apply so that team members are removed or added to this discussion.

Clickable links to Web pages can also be sent in chat messages just by copy/pasting the link to the page you want to send. Links must start with either http://... or https:// to be recognized by Workstaff as clickable links.

Sending Rich Text in Chat Messages

It is possible to send chat messages with simple formatting, for example, make your content stand out or emphasize parts of it.

To do so, parts of your message can include additional syntax as described here:

FormattingWhat to do?Example chat messageResult
BoldSurround text to be put in bold with double asterisksMy name is **John Smith**My name is John Smith
ItalicSurround text to be put in italic with single asterisksMy name is *John Smith*My name is John Smith

Learn More

Visit the Sending Messages page in our Help Center for workers to learn more and share this information with your staff.